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Google Apps review and Startlogic CNAME setup tutorial | It Starts With Ken | Page 2

STARTLOGIC

In regards to Startlogic and CNAME values, I am posting this section in hopes to help others out there who have Startlogic as their webhost. As you may have come across your searches already, there are a lot of disgruntled people who have complained that the customer service reps don’t know a thing about the CNAME values and tend to often mess up the changes.

It is also true that unlike most webhosts, you cannot change the CNAME values yourself. Ergo, this tends to exacerbate the issue when dealing with the customer service department.

However, I had a successful transition with the CNAME values. And this is what I basically did:

  1. Contact them using the online chat. In my previous experience, it is true that getting a hold of them over the phone is a 50/50 chance.
  2. Once you’ve given proper identification, clearly communicate with the customer service rep. what you need done, (e.g. “I need to change some CNAME values”). It pays to be nice.
  3. Be concise with your instructions (e.g. “I need five values changed. First is ‘mail’ —> ‘ghs.google.com’ “). After giving all the instructions, the rep. will tell you he/she needs to go make the changes. They’ll disappear for about several minutes (it took in total about 10 minutes for the rep. to come back).

They will verify the changes with you and notify you that it will take between 1 to 12 hours for the changes to be reflected. I found this quite a huge time span, and quite unrealistic. As of January 2010, you are able to change the CNAME values directly from your Control Panel via the Custom DNS Record. From there, load your domain, and populate the Subdomains fields with your desired field names. Make sure to point all of the affected fields to ‘ghs.google.com’. It’ll take between 30 minutes to an hour to reflect the changes. I’m not sure why they tell you this, but it only took approx. 30 minutes for the links to start working.

Hopefully, you won’t have to wait too long, and encounter not too many hiccups.

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About the author

Kenneth's a self-confessed technophile, WordPress tinkerer, sweat addict, compulsive list maker, avid photographer, and tea lover. If you wish to get a hold of him, you can do so here, or if you want to follow his professional work, here.

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